CONTACT US

Have questions ?

 

They might be answered in our FAQ.
We tried to cover just about everything you need to know.

 

You can also email us at: info@meeyathomas.com

or fill in our contact form:

 

FAQ

Q: IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?

A: Yes. We guarantee that any purchase you make on the meeyathomas.com website will be 100% safe. Every meeyathomas.com purchase is backed by our 100% Safe Purchase Guarantee and our servers use Secure Sockets Layer (SSL), an encryption technology that works with modern browsers including Microsoft Internet Explorer, Mozilla Firefox, Apple Safari, Netscape, and AOL's browser, so that only meeyathomas.com can read a buyer's personal information. Shopping online at meeyathomas.com is statistically safer than using your credit card at a restaurant or department store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer. T

Q: IS IT SAFE TO USE MY DEBIT CARD ON YOUR WEBSITE?

A: Yes. Please note that if you choose to pay by debit card, the amount you charge will be put on hold, meaning it will not be available to you once you place your order. When your order is shipped, your order total will be withdrawn from your account and the original hold will be voided.

Q: CAN I ORDER OVER THE PHONE?

A: No. We only offer our products through our website. meeyathomas.com

Q: WHAT FORMS OF PAYMENT DO YOU ACCEPT?

A: To see a complete list of payment options accepted on the meeyathomas.com website.

Q: HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

A: As a general rule, processing time plus shipping time equals total delivery time. Processing time typically ranges from 1-3 days. Processing time includes receiving your order and packing the item for shipping. After processing is complete and shipping begins, shipping time is the USPS transit time from our warehouse(s) to your shipping address. Allow 3-10 business days for receipt within the United States. Receipt of international orders takes 5-14 business days.

 

Q: WHAT ARE THE COSTS?

A: To see a complete list of shipping options and costs for purchases made on the meeyathomas.com website

Q: WHAT IS YOUR RETURN POLICY?

A: To see our Return/Exchange Policy and instructions for making a return or an exchange, 

Returns

 Returns and Exchanges  

It's really easy! Just follow these 4 steps:

1. Make sure you're within 7 days from the date your order was received. If it's been past 7 days, you cannot return or exchange the item. Unfortunately, you do not get to proceed to the next step. 

2. Email returns info.meeyathomas@gmail.com with your name, items being returned order number, and if you would like an exchange or store credit. 

3. Purchase a shipping label from a carrier of your choice. Your are responsible for shipping costs. 

4. Ship the item to the address below and you're good to go!

     4119 Oaklawn drive

     Jackson,Ms

     39206

 

Once the item has been received, our Returns Department will contact you via email within 3-5 business days.

Q: WHY CAN'T I PRINT MY RETURN LABEL?

A: If you are experiencing difficulty printing your return label, we are happy to assist you. Contact Meeyathomas.com Customer Service toll-free at 601-566-1377 Please note that return labels must be printed within 10 days of being created.

Q: I DIDN'T RECEIVE AN ORDER CONFIRMATION OR SHIPMENT NOTIFICATION BY EMAIL. HOW CAN I GET ANOTHER COPY?

A: If you have your order confirmation number, to check the status of your order. If you do not have your order confirmation number and did not receive a copy of your order confirmation or shipment notification, contact meeyathomas.com Customer Service toll-free at 601-566-1377.

Q: WHY DOESN'T THE TRACKING NUMBER WORK?

A: It may take 24 hours before tracking information appears on the UPS website. For further assistance, contact Meeyathomas.com Customer Service toll-free at 601-566-1377.

Q: UPS SAYS MY ORDER WAS DELIVERED BUT I DID NOT RECEIVE IT. WHAT CAN I DO?

A: A Customer Service associate will be happy to assist you. Contact meeyathomas.com Customer Service toll-free at 601-566-1377. 

Q: HOW CAN I CANCEL MY ORDER?

A: Contact meeyathomas.com Customer Service toll-free at 601-566-1377, as soon as possible after placing your order. Please note that your order can only be cancelled during processing phase. Processing time typically ranges from 1-5 business days. Once the order is shipped, it cannot be cancelled.

Q: HOW CAN I CHANGE MY ORDER?

A: Contact meeyathomas.com Customer Service toll-free at 601-566-1377, as soon as possible after placing your order. Please note that changes to your order can only be made during processing phase. Processing time typically ranges from 1-5 business days. Once the order is shipped, it cannot be changed.

Q: WHAT IF I FIND THE SAME ITEM ON OTHER WEBSITE AT A BETTER PRICE?

A: If you find an item for a lower price on another website, we will refund you 100% of the difference between the lower price and Meeyathomas.com price. We’ll even refund the difference if we lower the price at Meeyathomas.com! To learn more about the meeyathomas.com 100% Price Guarantee, 

Q: WHY WON'T MY ORDER GO THROUGH?

A: Below are the most common explanations for an order not going through:

  • If the error message references billing address verification error, this typically indicates that the credit card company or the network they use has coded a different billing address than you provided. If you moved within the past 6-9 months, you may want to enter the old billing address and try again. Please note you may want to contact your credit card (or bank) first as each attempt will place a hold on the funds being attempted for pre-authorization.

  • If the error message references the order is being refused, please contact your credit card company (or bank) to determine their reason for the refusal.

  • If you experience an error after checking out of the shopping cart, but before entering any other information, this typically indicates that your computer is not set to accept cookies. You can either enable cookies on your computer or contact Customer Service toll-free at 601-566-1377 to complete your order over the phone. 

Q: WHEN PLACING AN ORDER I GET AN ERROR MESSAGE STATING THAT THERE HAS BEEN AN AUTHORIZATION FAILURE. WHAT WENT WRONG?

A: If you are using a credit card to pay for your purchase, please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, Mastercard, American Express, Discover, Diners Club, and JCB for credit card and/or debit card payment. Below are additional explanations for an order not going through:

  • If the error message references billing address verification error, this typically indicates that the credit card company or the network they use has coded a different billing address than you provided. If you moved within the past 6-9 months, you may want to enter the old billing address and try again. Please note you may want to contact your credit card (or bank) first as each attempt will place a hold on the funds being attempted for pre-authorization.

  • If the error message references the order is being refused, please contact your credit card company (or bank) to determine their reason for the refusal.

  • If you experience an error after checking out of the shopping cart, but before entering any other information, this typically indicates that your computer is not set to accept cookies. You can either enable cookies on your computer or contact Customer Service toll-free at 601-566-1377 to complete your order over the phone.

Q: DO YOU CARRY A SPECIFIC BRAND/SIZE/COLOR/WIDTH?

A: Below are two quick and easy ways to find the products you are looking for:

  • Click on the "Advanced Search" link at the top of this page and you will be taken to a page where you can select multiple search criteria, including brand, color, size, and width. After making your selection, the results of your search will be displayed.

  • Click on the "Brands" link at the top of this page and you will be taken to a page that includes our complete list of brands. Click on any brand link to view all products that we currently carry for that brand.

Q: HOW CAN I FIND OUT MORE INFORMATION ABOUT A SPECIFIC ITEM THAT IS NOT SHOWN ON THE WEBSITE?

A: Contact Customer Service toll-free at 601-566-1377, or send an email to  info.meeyathomas.com. A Customer Service associate will be happy to assist you.

Q: THE SIZE/COLOR/WIDTH I WANT IS CURRENTLY OUT OF STOCK. CAN YOU NOTIFY ME WHEN THE ITEM IS AVAILABLE?

A: On the product details view of most items, there is a "Notify me when my size is available" link that enables you to receive an email from us when a specific size/color/width is restocked. If this feature is not listed on the product details view of the item you would like to purchase, please feel free to contact meeyathomas.com Customer Service toll-free at 601-566-1377

Q: DO YOU HANDLE BACK ORDERS?

A: No. meeyathomas.com does not handle back orders. If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.

Q: WHEN DO YOU CHARGE A CREDIT CARD FOR AN ORDER?

A: Meeyathomas.com charges a credit card after verifying the order has shipped. 

Q: DO YOU HAVE A CATALOG?

A: No. Everything we offer can be purchased through our website at 

Domestic Shipping

 

All orders are shipped via USPS.

 

Please allow 7-10 business days on standard shipping and 2-4 weeks on ALL preorders.

If you haven't received a tracking number or your package by the 10th business day,

please email info.meeyathomas.com

 

If you'd like your order expedited, please email  info.meeyathomas.com

International Shipping 

 

After your return has been processed, we will ship your new item for free!

 

 

 PLEASE NOT THE FOLLOWING

  • Our Return Policy is strictly enforced.

    • If an item is not returned within the 7 day time frame, it is not eligible for an exchange or store credit.

    • If the item appears to have been worn, it is not eligible for an exchange or store credit.

    • Items may be out of stock. we will make every attempt to contact you in the event of out of stock inventory.

    •  We are not responsible for return shipping costs. 

info.meeyathomas@gmail.com

Tel: 601-405-2702

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